Refund & Exchange Policy

Smart Dog believes in helping its customers as far as possible and therefore, has a liberal Cancellation Policy. Under this policy, cancellations will be considered only if the shipment has not been dispatched for the order placed with us via our website i.e. http://www.smartdog.co.in/(“Website”). Once the shipment has been dispatched, it cannot be cancelled. If we suspect any fraudulent transaction or a transaction that defies the terms and conditions of using the Website, we at our sole discretion could cancel such orders with/ without providing any notification to you.

Cancellation Before Shipment:

If the order or the product that you want has not yet been shipped, you can Whatsapp us on +91 7302262238 (Monday to Saturday, 10 am to 7 pm) for cancelling your order. In such cases, the order will be cancelled and the money will be refunded to you within 2 - 5 days, after the cancellation request is processed.

Please note: that once your order has been dispatched from our warehouse, your order cannot be cancelled.

How will I Get Refunded For The Cancelled Orders And How Long Will This Process Take?

In case of cancellation before shipment, we process the refund within 2 – 5 business days after receiving your cancellation request.

For payments done through credit/ debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2 – 5 business days from the date of us receiving the products back. It may take an additional 2-3 days for the amount to reflect in your account.