Refund & Exchange Policy

At SmartDog, we strive to provide a smooth and hassle-free shopping experience. Please read
our Refund, Cancellation & Exchange Policy carefully before placing an order.

Order Cancellation

Orders can only be cancelled before they are dispatched from our warehouse.
To request a cancellation, please contact us through:

WhatsApp: +91 7302262238
Email: smartdog@wellcon.co.in
Customer Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM

If your cancellation request is received before dispatch, the order will be cancelled and the
applicable refund will be initiated.

Once an order has been dispatched, it cannot be cancelled.

SmartDog reserves the right to cancel any order at its sole discretion if fraudulent activity,
payment issues, pricing errors, or violations of our Terms & Conditions are suspected.

Refunds
For cancelled orders (before dispatch), refunds are processed within 2–5 business days after
the cancellation request is approved.

Refunds will be credited using the original payment method, including:

● Credit Cards
● Debit Cards
● UPI
● Net Banking
● Digital Wallets (where applicable)

Depending on your bank or payment provider, it may take an additional 2–3 business days for
the amount to reflect in your account.

Damaged, Defective or Incorrect Products
If you receive:
● A damaged product
● A defective product
● An incorrect item
● A product with missing contents
Please contact us within 48 hours of delivery with:
● Order Number
● Clear photographs of the product
● Images of the package (if applicable)
Once verified, SmartDog will arrange a replacement or refund, as applicable.

Exchange Policy
Products may be eligible for exchange only if they are damaged, defective, or incorrectly
delivered.
We do not offer exchanges for products that have been opened, used, or damaged after
delivery.

Non-Returnable Products
For hygiene and safety reasons, the following products are generally not eligible for return or
exchange unless they are received damaged or incorrect:
● Opened pet food
● Opened treats
● Opened supplements
● Personal care or hygiene products

Shipping Charges
Shipping charges, if applicable, are non-refundable unless the return or refund is due to an error
on our part.

Contact Us
For any cancellation, refund, or exchange requests, please contact:
Email: smartdog@wellcon.co.in
WhatsApp: +91 7302262238
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM